Policies

Diane Wing Enterprises * Vibrant Concepts, LLC

Privacy & Confidentiality Policies:

Diane Wing Enterprises/Vibrant Concepts, LLC respects your privacy and does not sell our mailing lists nor provide our client information to anyone ever.

All discussions during coaching sessions are confidential unless it is something the coach is required to disclose by law or with the client's permission.

Refund Policy:

Your purchase of either products, classes, or services is nonrefundable. Please shop mindfully.  All purchases are final.

Shipping Method:

All in-stock items are shipped within 24 hours of the next business day of purchase via USPS priority mail, to be received within 2-3 business days.   Out-of-stock items subject to availability.

Scheduling Policy:

Clients are required to pay for the session at the time it is scheduled. All purchases are final.

An email reminder will be sent prior to the scheduled session. Once confirmed, a missed scheduled session, except in emergencies, is treated as a completed session and will not be rescheduled or refunded.  This applies to individually scheduled and package series sessions.

Policy on Missed Appointments and Refunds:

All appointments are scheduled in EASTERN TIME. It is the client's responsibility to be available at the time of the appointment.

Please only book and pay for appointments you intend to keep. Rescheduling of an appointment is permissible prior to 48 hours in advance of the scheduled appointment. We reserve the right to bill the client for a missed meeting and will attempt in good faith to reschedule the missed meeting.

Unused Coaching sessions are transferable to a new Client or applied to another product or service on this website.

Please contact Diane or call 215-379-2972 if you wish to reschedule your appointment.

Please understand that not showing for an appointment affects valuable appointment time, and is not fair to other clients who want an appointment.

Disclaimer

All services are provided with no guarantees implied or stated. Clients must be 18 years or older to book, receive, and/or purchase a product or service. Sessions are not substitutes for professional, legal, financial, medical, or psychiatric advice or care. Clients are encouraged to please seek the advice of a trained medical doctor about any health concerns. ALL products and services content are subject to the client's interpretation.

Legal Policy:

By using Vibrant Concepts, LLC and Diane Wing.com products and services, you  are acknowledging to hold the owner harmless against any issues resulting from the implementation or use of any information, discussions, or advice exchanged during our professional interactions. You realize that any action you take as a result of information or opinions received during our meeting are taken at your own risk, and that the information or opinions given to you are not insured.  All purchases for services are made at your own risk with no guarantees of result.